Privacy & Client Policies

Your privacy is important across all of Matter Collab’s services. This page outlines how your information is handled depending on which service you are working with. Please read the section that applies to you.

A full Notice of Privacy Practices is provided to all therapy clients through the secure client portal during the intake process.

Matter Therapy


The following policies apply to clients receiving therapy services through Matter Therapy.

Confidentiality & Legal Limits

Therapy is a confidential space. Information shared in session will not be disclosed without your written permission, except in situations where disclosure is required by law.In accordance with applicable state law, including confidential information may be disclosed to law enforcement or a potential victim if a client makes a specific threat of serious bodily harm or death to an identifiable person and has the intent or ability to carry out that threat.As a mandated reporter, I am legally required to report suspected child abuse or neglect, as well as abuse, neglect, or exploitation of vulnerable adults or elderly persons.If a situation arises that requires disclosure, I will make every effort to discuss it with you whenever possible.

Notice of Privacy Practices (HIPAA)

As a licensed LCSWA, I comply with the Health Insurance Portability and Accountability Act (HIPAA), which protects the privacy of your health information.A detailed Notice of Privacy Practices, outlining how your protected health information may be used and your rights under HIPAA, is provided through the secure client portal at the start of services. You may request a copy at any time.

Electronic Communication & Telehealth

While reasonable safeguards are used to protect your information, communication via email or website contact forms may not be fully secure. Please avoid submitting sensitive or detailed clinical information through online forms.Telehealth services are provided through secure, HIPAA-compliant platforms.

Emergency & Crisis Services

Matter Therapy is not an emergency or crisis service. This website and its contact forms are not monitored 24/7. If you are experiencing a mental health emergency, having thoughts of harming yourself or others, or are in immediate danger, please do not wait for a response from this office. Please call 988 or go to your nearest emergency room.

Matter Coaching


The following policies apply to clients working with Matter Coaching. Coaching services are not therapy and are not governed by HIPAA. However, your privacy is taken seriously.

Confidentiality

Information shared during coaching sessions is kept confidential and will not be disclosed to third parties without your consent, except where required by law.Coaching is not a confidential relationship in the same legal sense as therapy. If you have questions about the limits of confidentiality in a coaching context, please raise them during your intro call or at any point during our work together.

Electronic Communication

Communication via email or website contact forms may not be fully secure. Please avoid submitting sensitive personal information through online forms. Coaching sessions conducted via video are held on platforms with reasonable security measures in place.

Website & Contact Form

Information submitted through this website, including contact forms, is used solely for communication and scheduling purposes. This website does not sell or share personal information with third parties.This website may use basic analytics tools to understand general website traffic but does not collect personal or session-level information through these tools.

Matter Consulting


The following policies apply to organizations and individuals engaging with Matter Consulting. Consulting services are not therapy and are not governed by HIPAA.

Confidentiality

Information shared during consulting engagements is treated with discretion and will not be disclosed to third parties without your consent. Specific confidentiality terms may be outlined in your consulting agreement.

Electronic Communication

Communication via email or website contact forms may not be fully secure. Please use discretion when submitting sensitive organizational information through online channels.

Website & Contact Form

Information submitted through this website is used solely for communication and follow-up purposes. This website does not sell or share personal or organizational information with third parties.